Terms of Service

OVERVIEW Welcome to Novia Home. Throughout the site, the terms “we”, “us”, and “our” refer to Novia Home. We operate this store and website, including all information, features, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, and policies stated here. By visiting our site or purchasing from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”).

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country or province of residence. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

SECTION 2 - OUR PRODUCTS

We make every effort to display as accurately as possible the colours and images of our products. We do not warrant that the quality of any products, services, or information obtained by you will meet your expectations. All descriptions of products and pricing are subject to change at any time without notice, at our sole discretion.

SECTION 3 - ORDERS AND PAYMENT

Novia Home reserves the right to accept or decline your order for any reason. We must receive and process your payment before an order is accepted. Your purchases are subject to return or exchange exclusively in accordance with our Refund Policy.

SECTION 4 - PRICES AND BILLING

Prices for our products are subject to change without notice. Unless otherwise stated, posted prices do not include taxes, shipping, or potential international customs charges. You agree to provide current, complete, and accurate purchase and account information for all transactions made at our store.

SECTION 5 - SHIPPING AND DELIVERY

All delivery times are estimates and are not guaranteed. We ship via international fulfillment centres to ensure the best curated value for our clients. We are not responsible for delays caused by shipping carriers, customs processing, or events beyond our reasonable control.

SECTION 6 - INTELLECTUAL PROPERTY

All content, trademarks, brands, images, and graphics are owned by Novia Home or its licensors and are protected by international copyright and intellectual property laws. Reproduction or redistribution of any material without our prior written consent is strictly prohibited.

SECTION 7 - OPTIONAL TOOLS & THIRD-PARTY LINKS

We may provide you with access to third-party tools or links which we neither monitor nor have any control over. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools or websites.

SECTION 8 - RELATIONSHIP WITH SHOPIFY

Novia Home is powered by Shopify Inc. However, any transactions made in our store are made directly with Novia Home. Shopify provides the e-commerce platform that allows us to sell our products to you but is not responsible for any aspect of the sales contract.

SECTION 9 - PRIVACY AND SECURITY

Your submission of personal information through the store is governed by our Privacy Policy. All payment processing is handled securely by Stripe, ensuring industry-standard encryption and security.

SECTION 10 - ERRORS AND OMISSIONS

Occasionally there may be information on our site that contains typographical errors or inaccuracies related to product descriptions, pricing, or availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate.

SECTION 11 - PROHIBITED USES

You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to infringe upon or violate our intellectual property rights; (c) to transmit viruses or malicious code; (d) to collect or track the personal information of others.

SECTION 12 - LIMITATION OF LIABILITY

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. To the fullest extent provided by law, Novia Home shall not be liable for any injury, loss, claim, or any direct or indirect damages of any kind arising from your use of the services or products procured.

SECTION 13 - INDEMNIFICATION

You agree to indemnify and hold harmless Novia Home and our affiliates from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service.

SECTION 14 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.

SECTION 15 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.

SECTION 16 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at hello@noviahome.co.uk.

Trading Name: Novia Home

Support Email: hello@noviahome.co.uk

Customer Support: Digital support is available via email and live chat (Mon-Fri, 9 AM - 5 PM GMT).

Operational Address: Novia Home operates as an online-only retailer. For formal inquiries or return instructions, please contact our support team via email for official guidance.