FAQs

1. Where is Novia Home based?

Novia Home is a premium digital retailer serving the United Kingdom. To offer the latest global innovations at competitive prices, we operate through a network of international fulfillment centres.

2. How long will my delivery take?

Our standard shipping timeframe to the United Kingdom is 7 to 15 business days. This allows our team to conduct quality control and manage international logistics to ensure your items arrive in perfect condition.

3. Is my payment secure?

Absolutely. All transactions on our store are encrypted and processed securely via Stripe, a world leader in payment security. We accept all major credit cards, Apple Pay, and Google Pay. We never store your full financial details on our servers.

4. How can I track my order?

Once your order is dispatched (usually within 1-3 business days), you will receive a shipping confirmation email with a tracking number. You can use this number on our Track Your Order page to follow your parcel's journey.

5. Can I return my product?

Yes. We offer a 14-day return policy in accordance with UK regulations. If you are not satisfied with your curated item, please contact us at hello@noviahome.co.uk to initiate the return process to our designated international centre.

6. Will I have to pay customs fees?

For most orders under £135 delivered to the UK, VAT is handled at checkout. While rare, any additional local customs duties are the responsibility of the customer.

7. How do I contact support?

Our dedicated support team is available from Monday to Friday, 9 AM – 5 PM GMT. Please reach out to us at hello@noviahome.co.uk. We aim to respond to all inquiries within 24 business hours.