Privacy Policy

Last updated: February 10, 2026

Novia Home operates this store and website. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our Services. Novia Home is powered by Shopify, and our payments are processed securely via Stripe.

1. Personal Information We Collect

When you interact with our Services, we collect the following categories of information:

Contact Details: Full name, shipping address, billing address, and email address.
Financial Information: Payment details processed securely via Stripe. We do not store or have access to your full credit card numbers on our servers.
Order Information: Details of items purchased, transaction history, and records of your communications with us.
Device Information: IP address, browser type, and cookies utilized to enhance your shopping experience.

2. How We Use Your Personal Information

We utilize your information for the following professional purposes:

Service Delivery: To fulfill orders, process secure payments via Stripe, and coordinate international shipping.
Communication: To provide order confirmations, tracking updates, and dedicated customer support.
Security: To detect and prevent fraudulent activity, ensuring a secure environment for our global clientele.
Marketing: If you opt-in, we may share curated updates regarding our latest home innovations.

3. Disclosure of Personal Information

We disclose your personal information to trusted service providers to facilitate our operations:

Shopify: Our core e-commerce platform.
Stripe: Our primary secure payment gateway.
Fulfillment Partners: International fulfillment centres and premium couriers assigned to deliver your curated items.
Legal Compliance: We may share information when required to comply with applicable laws or protect our legal rights.

4. Relationship with Shopify & Stripe

Our Services are hosted by Shopify. All financial transactions are fully encrypted and managed by Stripe, a PCI-DSS Level 1 certified service provider. By utilizing our Services, you acknowledge that your data may be processed in jurisdictions outside of your residence, including the UK, USA, and Canada.

5. Your Rights (UK & GDPR)

As a resident of the United Kingdom or the EEA, you hold specific rights regarding your data:

Right to Access: The right to request a copy of the personal data we hold.
Right to Rectification: The right to request correction of inaccurate data.
Right to Erasure: The right to request the deletion of your personal information.
Right to Object: The right to opt-out of marketing communications at any time.

To exercise these rights, please contact us at hello@noviahome.co.uk.

6. Data Retention

We retain your personal information only for the duration necessary to fulfill the purposes outlined in this policy, including any legal, accounting, or reporting obligations.

7. Security

While no method of electronic transmission is 100% secure, we employ industry-standard encryption and utilize the secure infrastructure of Stripe to safeguard your sensitive information.

8. International Transfers

Your information may be transferred to and processed in countries outside the UK. We ensure these transfers are protected by recognized legal mechanisms, such as Standard Contractual Clauses (SCCs).

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect operational or regulatory changes. The "Last updated" date at the top of this page will indicate the most recent revision.