Shipping Policy

At Novia Home, we prioritize efficiency, global reach, and the delivery of innovative home solutions. To ensure we provide our clients with the latest international trends at the best possible value, we ship our products directly from our international fulfillment centres.

1. Order Processing Time

  • Verification & Handling: Once your order is placed, it undergoes a period of verification and quality control.

  • Timeframe: All orders are processed and dispatched within 1 to 3 business days.

  • Notifications: You will receive a confirmation email once your order has been processed.

2. Shipping Estimates (United Kingdom)

Because we work with a curated direct-to-consumer model, we are able to offer premium logistics to the UK market:

  • Standard Delivery: Our estimated delivery timeframe is 7 to 15 business days.

  • Cost: We are proud to offer Free Shipping on all orders across the United Kingdom.

Please note: All delivery times are estimates and are not guaranteed. Delays may occasionally occur due to customs processing or international transit factors outside of our control.

3. Tracking Your Order

  • Tracking Number: As soon as your items are dispatched, a tracking number will be sent to your registered email address.

  • Updates: Please allow 2-3 business days for the tracking information to update in the system after you receive your code.

  • Monitoring: You can track your journey through our dedicated Track Your Order page on our website.

4. Customs, Duties, and VAT

  • VAT: For orders delivered to the United Kingdom under £135, VAT is typically managed at checkout.

  • Import Fees: Any additional local import duties or customs fees imposed by the destination country are the responsibility of the customer.

5. Delivery Address & Redirects

  • Accuracy: Please ensure your shipping address is correct at checkout. We are unable to redirect packages once they have been dispatched.

  • Changes: If you notice an error in your address, please contact us at hello@noviahome.co.uk within 12 hours of placing your order.